Customer Service! 911 Emergency!
Where were you when your appointment reminder came through! But wait, who was dressing hair? LOL The Coronavirus was considered a pandemic and in my state (TX) it was advised that we shutdown as of March 23 was my last day “until further notice” WOW! Stylists and clients were calling and texting me asking, what are we going to do? Well I really didn’t have an answer for them.
I’ve experienced being shut down before due electrical brownouts, plumbing turned off, hurricanes’ power outages for weeks and water off again, also by the city but Never before, a state mandate for all Hair and Nail Salons to be shut down due to a pandemic! Heck I’m not sure if I’d ever heard of a pandemic in my lifetime (LoL).
What’s a girl to do if she can’t get her hair and nails done? We had to go “old school” and pull out the rollers and clippies, brush and blow dryer and the old bonnet hair dryer. Although I became very busy managing my mom, I had to get into survival mode for my clients. So I began texting my clients to see what their needs were. It’s called Customer Service.
Customer Service
During the height of the pandemic shut down, as a stylist I wanted to find a solution for my clients and began to diagnose their needs, order products and put together what I called “Emergency Bags” that included items such as shampoo, conditioner; masque, combs, caps; etc. items that were specific to each persons’ need and delivered the packages safely to those who wanted it.
Although my clients really didn’t want to embrace the fact of themselves shampooing and setting their hair there was not much of a choice. Once they realized salons were not opening they got to working on those roller sets! LOL They shared pics and I gave my stamp of approval.
As a business owner, entrepreneur, service provider I pride myself on giving optimal service. Do I get it right all the time? Probably not but We should all strive for excellence. After all without our customers, what business do we really have! My motto is:
Setting a Standard* Raising the Bar* Striving for Excellence!
We should seek to exceed our customers’ expectations and not just meet their needs nor settle for mediocrity. I’m not done yet but I continue to improve on having satisfied customers that are raving fans!
I THINK YOU ARE TOTALLY AWESOME. thank you FOR SHARING AND SETTING ALL OF THIS UP. I CANT WAIT TO SEE WHATS NEXT
Thanks for your creative ingenuity during the shutdown. Salon closures were nearly as horrible as contracting COVID. LOL!!
Alesha, this pandemic taught so many of us to self sufficient, and reminded a lot of us that we were capable of doing our own hair and nails.
Love It!!!!!
Pictures and the story of your Journey is a beautiful read especially, The Importance of Time and Coronavirus Pandemic Hair.
No amount of makeup and clothes will make me feel complete if my hair is not done. On the weekends I may not have a thing to do or a place to go but I tell no lie when I say, the hair is always done. So when the pandemic reared it’s ugly head, I can imagine what a shock it was to the system of your clients. So for you to regroup and provide that service of packaging up supplies, that they needed to maintain, was going over and beyond because you cared about your clientele..
You used your dash of time to step up, you raised the bar, you set a standard, and provided excellent service.
Congratulations on your website, well done!!!
Reading this and the other articles on your beautifully designed website! Quality customer service is ESSENTIAL! You give that and so much more, and that’s why we love you. Your pictures are beautiful, and I liked your testimony. I can’t wait to see more content from you! This is exciting!!!
Customer service is key! And you always go above and beyond. Great article Alesha.
Thank you for visiting the site!
Look for more content weekly starting March/Mondays